6% of users say the integrated knowledge base decreased the number of their support requests.
Each support ticket contains request details and lets you talk back-and forth with the customer. Assign tickets, add notes, attach files, modify status and track time spent working on a ticket.
Faster Response Time
Keep customers happy and your team on top of things with the right data at the right time. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways.
Excellent Cloud System
Get your help desk and ticketing up and running in minutes with our hassle-free cloud service. Canned responses, ticket templates, custom data fields and several options, your staff and customers will love you for the power and simplicity our helpdesk software brings.